To return an item that was ordered online you may pick the option that best fits your needs below:
Return in Store
- Locate your nearest store using our Store Locator tool on our website.
- Bring the item with a copy of your order number or proof of purchase which can be found in your order confirmation email.
- Make sure your item meets the Return & Exchange criteria found here: (Link return Policy article)
Return via Shipment
- Contact Customer Service by phone, email, or chat. (Click Here take you to contacts page)
- Provide the order number with the agent and they will initiate the return.
- Wait for our Customer Care Team to reach out with further instructions.
A few things to keep in mind regarding online returns:
- Items that are missing valid proof of purchase, arrive damaged, or are missing the original packaging may be subject to refusal.
- You are responsible for all shipping costs for non-defective items.
- You will not be refunded until the item is received in the conditions described above.