Are there exceptions or limitations to the return policy?

Reference ID- 708

These items are not eligible for return or have further limitations. Click on the items below for more information.

Air Conditioners: 

Air conditioning units are not eligible for return. Repairs will be performed under the warranty and repair policy below.

Ammunition: 

Due to safety concerns, returns on ammunition are strictly prohibited.

Binary Targets: 

Due to safety concerns, “Tannerite” or other binary exploding targets are not eligible for return.

Consumables: 

Due to health and safety concerns, opened consumables cannot be returned, but the product may be exchanged if the original item was defective or damaged.

Crossbows/Compound Bows: 

Due to safety concerns, bows are not eligible for return.

Dangerous Chemicals: 

Due to safety concerns with our employees and our customers, returns on open chemicals, paint, pesticides, or other hazardous materials are prohibited. If the item is discovered to be defective after opening, the customer should bring images of the product defect along with a valid proof of purchase to the local store location. Once this information is obtained, a refund or replacement may be provided, but Rural King will not take possession of the defective item. Flammable liquids or gases also cannot be returned through the mail. If you are not located near a Rural King location, please email customerservice@ruralking.com and supply evidence of your defect to obtain a replacement.

Final sale goods or Special Promotions: 

Products marked "as is," "no returns accepted," "all sales final,” “oops,” or with similar language are not eligible for return. Similarly, to process a return on a buy one, get one (BOGO) promotion, BOTH items must be brought back to the store within 30-days of purchase.

Firearms: 

Due to legal concerns, firearms cannot be returned after the transfer process has been completed. It is your responsibility to thoroughly inspect the firearm BEFORE completing the transfer. To report any issues on the firearm PRIOR to transfer, contact us at firearmscompliance@ruralking.com. Please note: If the transfer has been completed, you will be subject to the manufacturer’s determinations regarding replacement and repair. All repair work should be completed by working with the manufacturer directly.

Gasoline and Diesel-Powered Items: 

Due to legal restrictions and employee safety concerns, Rural King cannot accept the return of gas or diesel-powered items. Once said items have been filled or operated, they must be repaired at an authorized service center under the manufacturer's warranty or general repair practices.

Gas and diesel-powered items include, but are not limited to, the following:

Lawnmowers, Chainsaws, Log Splitters, Chipper Shredders, Generators, ATV, UTV, 4 Wheelers, Tractors, Pressure Washers, Snow Blowers, Tillers, and Flame Throwers. 

Gift Cards: 

Gift Cards are not eligible for return. Lost, stolen, or damaged RK gift cards may only be replaced for the remaining balance by presenting the original receipt.

Golf Carts: 

Golf carts are not eligible for return.

Livestock or live animals: 

Due to health and safety concerns, Rural King does not accept the return of livestock animals, including, but not limited to, animals such as rabbits, ducks, or poultry. After a livestock animal has left the Rural King location, the animal will not be allowed back on site. However, customers have a 24-hour reporting period from the time of purchase to notify the local Store Manager of any potential issue with the sale. Upon sufficient evidence, the Store Manager(s), in their sole discretion, may supply a replacement livestock animal or refund the original purchase price. Any claims made after the 24-hour grace period are deemed void, and no replacement or refund is permitted.

Non-Lethal Weapons: 

Product(s) such as Stun Guns and Pepper Spray/Gel (CS) are not eligible for return.

Trailers: 

Trailers are not eligible for return.